A Great Guest Journey
- duncan85
- Jan 29
- 1 min read
Ever wondered why some hotels consistently get those glowing 5-star reviews? 🌟
It's not just luck - it's a science. Our recent quality audits reveal that exceptional guest experiences come down to consistency across 9 core key touchpoints:
1 - Awareness
2 - Interaction
3 - Arrival
4 - Check-in
5 - Route-to-Room
6 - Bedroom
7 - Lounge & Dinner
8 - Breakfast
9 - Departure
The best part? Each one is measurable, manageable, and improvable.
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